Software Engineer - Observability

Summary

Join Ivanti's Engineering team as an Observability Engineer and contribute to the development and maintenance of monitoring, logging, and tracing solutions. You will work with various observability platforms like Azure Application Insights, New Relic, Prometheus, and Grafana. Responsibilities include supporting distributed tracing and telemetry using OpenTelemetry, optimizing logging and metrics collection, and assisting in alerting and incident response. The ideal candidate will have 3-5 years of experience in observability, monitoring, or DevOps-related roles and familiarity with cloud environments (AWS and Azure). This role requires basic scripting knowledge and understanding of SLIs, SLOs, and incident management. Location is near Dundee, Scotland.

Requirements

• 3-5 years of experience in observability, monitoring, or DevOps-related roles
• Basic experience with monitoring tools such as Azure AppInsights, New Relic, Prometheus, and Grafana
• Understanding of OpenTelemetry , New Relic ,AppInsights APM for telemetry data collection
• Familiarity with AWS and Azure cloud environments
• Exposure to Kubernetes and container monitoring
• Basic scripting knowledge (Python, Go, Bash, or PowerShell) for automation
• Understanding of SLIs, SLOs, and incident management concepts
• Must be authorized to work in the United Kingdom and reside in Scotland

Responsibilities

• Assist in Observability Implementation: Support the development and maintenance of monitoring, logging, and tracing solutions
• Monitor & Manage Observability Tools: Help deploy and manage observability platforms such as Azure Application Insights (AppInsights), New Relic, Prometheus, and Grafana
• Support Distributed Tracing & Telemetry: Work with OpenTelemetry to collect and export telemetry data for better system insights and debugging
• Optimize Logging & Metrics Collection: Assist in implementing structured logging and improving system performance monitoring
• Assist in Alerting & Incident Response: Help build and refine alerting mechanisms to improve MTTR (Mean Time to Resolution) and reduce false positives
• Ensure Cloud & Infrastructure Visibility: Contribute to scalable monitoring solutions for AWS and Azure environments
• Collaborate with DevOps & SRE Teams: Work with teams to integrate observability best practices into CI/CD pipelines
• Documentation & Knowledge Sharing: Contribute to runbooks, dashboards, and best practice guides to support observability initiatives

Preferred Qualifications

• Mid-Advanced Python Programming experience
• Familiarity with AIOps and predictive analytics for monitoring
• Basic knowledge of log aggregation pipelines and event-driven architectures
• Experience with Azure, AKS, Azure Application Insights (AppInsights) for telemetry and performance monitoring
• Certifications in observability tools or cloud platforms (Azure certifications)
• Located near Dundee, Scotland