Software Engineering Manager, Community Support Platform

Summary

Join a team of talented software engineers to create innovative user experience for AI driven customer service products at Airbnb.

Requirements

• 5+ years of hands-on experience managing an engineering team and 10+ years of relevant software development industry experience in a fast paced tech environment
• Strong expertise in user facing product development, ideally in CS/AI products
• Excellent communication skills and the ability to work with various cross functional stakeholders
• Experience hiring, retaining and growing senior engineers and leaders with a track record of building productive, world-class engineering teams
• Passionate about technical quality, efficiency and operational excellence
• Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience

Responsibilities

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
• Lead a full stack team of web, mobile and backend engineers
• Lead the vision, technical direction and execution of E2E Chatbot related products
• Build a robust team by attracting top talent, mentoring individuals and managing conflict
• Nurture a culture of engineering excellence

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits