Software Engineering Operations Coordinator

Summary

Join impact.com as a Software Engineering Operations Coordinator and bridge the gap between engineering and other departments. You will coordinate cross-functional initiatives, maintain internal systems, analyze processes for improvement, and facilitate clear communication. This role requires a technical degree or equivalent experience, strong communication and organizational skills, and analytical abilities. The ideal candidate will thrive in a fast-paced environment and possess a collaborative mindset. impact.com offers a competitive salary, comprehensive benefits, and a remote-first work environment. The company fosters a culture of growth and employee well-being.

Requirements

• Technical degree: Bachelor's degree in science, technology, engineering or math, or equivalent work experience
• Prior Experience: 3+ years of experience in a technical or engineering environment
• Strong Communication Skills: Ability to communicate effectively, both verbally and in writing, with diverse stakeholders
• Organizational Proficiency: Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities
• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems
• Technical Aptitude: Familiarity with software development concepts and comfortable working in a technical environment
• Collaborative Mindset: Ability to work effectively in a team environment and build strong working relationships

Responsibilities

• Coordinate Cross-Department Initiatives: Facilitate communication and coordination between engineering, product, and other departments. Ensure alignment on project goals, timelines, and deliverables
• Maintain Internal Business Systems: Manage and optimize internal systems for tracking engineering projects, team activities, and progress. Ensure data accuracy and system functionality
• Analyze and Improve Processes: Analyze existing engineering processes to identify areas for improvement and implement solutions to enhance efficiency
• Bridge Technical Communication: Assist in translating technical information into clear and concise language for non-technical stakeholders
• Support Project Management: Assist in the tracking of project progress, identifying potential roadblocks, and facilitating timely resolution

Preferred Qualifications

• Experience working within a software development lifecycle
• Proficiency with project management and issue tracking tools (e.g., Jira, Asana)
• Experience in data analysis and reporting
• Knowledge of business process improvement methodologies

Benefits

• Remote first with roles being open to candidates who are eligible to work in Canada and are tax residents of Canada
• Strong extended health benefits, mental health support and support for new parents are provided to all employees on day-one of employment
• Health & Prescription coverage, vision and dental care, virtual health care, out of country medical coverage
• Insurance coverage (life, short term disability, long term disability, and more)
• Health Care Spending Account
• Two different Employee Assistance Programs
• We encourage our employees to take the time they need with unlimited time off
• The last two weeks of the year are also given as holiday to all employees
• Global holidays - We all celebrate a holiday a quarter where we all get the same day off
• Parental Leave Top-Up Program
• Flexible work hours
• Monthly Internet Allowance
• Technology Stipend
• Fitness Subsidy
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!
• Salary Range: $95,000.00 - $107,000.00 CAD per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant