Software Implementation Consultant II

Summary

Join PointClickCare's Professional Services team as a Software Implementation Consultant I, Financial, acting as the primary customer liaison for implementing best practices in Long-Term and Post-Acute Care (LTPAC) settings. You will lead business discovery, develop solution recommendations, and build strong customer relationships. This role requires strong communication, collaboration, and problem-solving skills, along with experience in software implementation and workflow analysis. Up to 30% travel is expected. The successful candidate will report to the Practice Manager, Professional Services and will be responsible for ensuring successful implementation projects, meeting customer objectives, and contributing to a positive customer experience. PointClickCare offers a competitive salary and a comprehensive benefits package.

Requirements

• Possess excellent communication, organizational, and collaboration skills
• Have consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes
• Have experience working on a multi-resource project team balancing milestones and objectives efficiently and on time
• Demonstrate a proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
• Possess the ability to quickly learn new concepts and technologies and convert them into customer solution value
• Be a self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Be able to thrive in a high-paced, complex team environment
• Be results-oriented and demonstrate a can-do attitude with adaptability, problem-solving, and critical thinking skills
• Have 4+ years in a software implementation role

Responsibilities

• Act as the principal implementation liaison on the project team, translating and documenting customer expectations, business processes, and goals to ensure implementation success
• Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• Act as a trusted advisor to the customer, building strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
• Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise, and support customer change management strategies, including the plans for user readiness and acceptance
• Test, pilot, and document new professional services offerings
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Preferred Qualifications

• Have post-secondary education in a technology-related field
• Have healthcare market experience

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition