Software Implementation Specialist

Summary

Join SureCost as a Software Implementation Specialist and become the primary point of contact for new customers, ensuring seamless integration of our pharmacy solutions. You will own the onboarding process, provide training and technical support, and act as a trusted advisor. This role requires strong communication and project management skills, along with experience in B2B environments. We offer a fully remote position with flexible hours, unlimited PTO, and comprehensive benefits, including 100% employer-covered health insurance premiums for employees. We value work-life balance and provide a supportive environment for professional growth. The estimated salary range is $60-67k/year, plus an annual bonus.

Requirements

• At least 3 years in B2B Project Management, Account Management, or a similar role
• Strong written and verbal communication skills, including the ability to train and present to customers
• Ability to break down complex workflows and provide clear solutions
• Highly organized, self-directed, and able to manage multiple projects in a fast-paced environment
• Understanding of business strategy, goals, and operational workflows
• Comfortable using data tools like Excel, Google Analytics, or CRM platforms like HubSpot
• Ability to build relationships, provide guidance, and ensure customers succeed with our solutions

Responsibilities

• Own the onboarding process for new SureCost customers, from initial setup to full adoption
• Work directly with customers to configure their accounts, optimize workflows, and ensure a seamless transition
• Provide virtual training sessions and support to help customers maximize the value of our platform
• Manage technical and project-related aspects of onboarding, tracking progress and providing updates to stakeholders
• Act as a trusted advisor to customers, guiding them through best practices and ensuring their business needs are met
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary
• Document interactions and customer progress in the help desk ticketing system
• Collaborate with internal teams, including Solutions, Support, and Product, to improve processes and customer experience
• Provide post-deployment support and proactively engage with customers to ensure continued success
• Participate in an on-call rotation for emergency customer support needs

Preferred Qualifications

• Experience leading SaaS implementation for healthcare clients (configuring software, gathering requirements, training users, and managing project timelines)
• Experience using HubSpot in prior roles

Benefits

• Fully Remote
• Unlimited PTO (Highly suggested 3-week minimum)
• Flex Hours
• 100% healthcare premiums covered for employees
• 70% healthcare premiums covered for dependents
• Low cost-to-employee vision and dental
• Automatic 3% employer addition to 401k
• 12 weeks of fully paid Parental Leave
• Technology stipend to cover the equipment you need to set up your home office
• Professional development reimbursement