Senior Implementation Specialist

Summary

Join Datacor as a Senior Implementation Specialist and lead the execution of all aspects of client software utilization. You will develop and implement strategies for best practices across various industries, guiding clients through all stages of their lifecycle. This role requires understanding key business drivers, managing risks, evaluating customer needs, troubleshooting applications, and collaborating with vendors. You will prepare reports, contribute to documentation, and leverage strong analytical and problem-solving skills. Datacor offers a challenging and rewarding opportunity to work with cutting-edge software solutions in the process manufacturing industry.

Requirements

• Bachelor’s degree or a combination of education and relevant work experience will be considered
• Excellent verbal, written, and presentation skills
• Strong analytical and problem-solving skills
• Strong organizational and project management skills
• Exceptional time management skills
• Superb computer literacy with business software, such as Word, Excel, PowerPoint, Outlook, etc

Responsibilities

• Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advise
• Evaluate customers’ needs and desired workflows to determine most effective ways to configure the application
• Troubleshoot application issues that arise during normal flow of business to identify root cause and develop short- and long-term action plans to prevent reoccurrence
• Work with customers’ existing vendors and establish relevant migration plans
• Prepares reports to meet eh customer needs in analyzing and summarizing information and trends
• Contribute knowledge to documentation for internal and external development initiatives

Preferred Qualifications

• Application implementation experience preferred
• ERP or Manufacturing industry experience preferred