Oqton is hiring a
Software Support Engineer

Summary

Oqton is seeking a Software Support Engineer with at least 3 years of experience in a technical support role to provide exceptional post-sales support to customers across EMEA. The role involves troubleshooting software issues, providing technical training, and contributing to the development of user training materials.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Minimum 3 years of experience in a technical support role
• Strong understanding of software support principles
• Excellent problem-solving and analytical skills
• Ability to troubleshoot and diagnose complex technical issues
• Excellent communication skills and fluency in French & English
• Strong customer service orientation with a commitment to exceeding customer expectations
• Proficiency in using technical documentation and knowledge base software

Responsibilities

• Provide technical support to partners and customers
• Provide technical training
• Troubleshoot & diagnose software issues to identify root causes and implement effective solutions
• Escalate complex issues to development teams and work collaboratively to resolve them
• Document technical solutions and maintain a knowledge base for future reference
• Analyze customer feedback to identify trends and areas for product improvement
• Contribute to the development and delivery of user training materials

Benefits

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Be part of a growing and innovative team
• Make a real impact on customer success