Hire Resolve USA is hiring a
Software Support Engineer

Summary

Join Hire Resolve's Client in their search for a talented Software Support Engineer to provide technical support to clients, resolve software-related issues, and ensure the smooth operation of software applications.

Requirements

• Bachelor's Degree in Computer Science, Software Engineering, or related field
• 3+ years of experience in software support or technical support roles
• Strong knowledge of software development processes and methodologies
• Solid background in both Windows and Linux environments as well as a good understanding in domain controllers and directory sync services
• Microsoft Entra and Microsoft Exchange administration
• Familiarity with programming languages such as Java, C#, or Python
• Knowledge in setting up and managing IaaS and PaaS environments
• Experience with SQL databases and basic database management
• Ability to write and maintain shell scripts
• Exceptional communication and customer service skills
• Solid understanding in hypervisors, container engines and orchestration tools
• Solid knowledge in Microsoft Azure services, including Azure DevOps
• Ability to work well in a team and manage multiple tasks simultaneously
• Solid understanding in all the various internet protocols, as well as being able to set up physical and virtual networks
• Knowledge of ticketing systems and issue-tracking software is a plus
• Good knowledge of Docker, Kubernetes and LEMP hosting stacks

Responsibilities

• Provide first-line support for software applications to clients via phone, email, and remote access
• Troubleshoot software issues and log tickets in the support system
• Collaborate with developers to resolve complex software-related problems
• Assist in software testing, release management, and deployment
• Document solutions and maintain accurate records of client interactions
• Provide training and guidance to clients on effective software use
• Stay updated on software changes and enhancements
• Participate in software development projects to improve overall user experience

Preferred Qualifications

• GCP management
• AWS management