Netsuite Managed Services Consultant

Summary

Join SquareWorks as a NetSuite Consultant and leverage your expertise to manage multiple client engagements. You will be responsible for providing NetSuite support, resolving client issues, implementing solutions, and building strong client relationships. This role demands strong communication, analytical, and problem-solving skills, along with experience in consulting or business analysis. A minimum of two years of relevant experience and a strong understanding of NetSuite functionality are required. The position offers the flexibility of remote work and the opportunity to expand your NetSuite and business systems knowledge.

Requirements

• Have impeccable written and oral communication skills
• Prioritize customer service and customer satisfaction
• Have at least moderate exposure to core NetSuite functionality
• Have at least two years of consulting or business analyst experience
• Have a keen desire to expand your understanding of NetSuite and of business systems in general
• Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar
• Be able to handle competing priorities effectively and with limited guidance
• Must have a strong understanding of general business principals
• Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution
• Must be familiar with, and interested in, business systems. Exposure to multiple business system platforms and associated integrations required
• Must be familiar with basic accounting principles and terminology
• Must be familiar with core NetSuite functionality
• Focus on autonomous thinking and a proactive approach to customer relationships
• Create high quality, clearly written documentation that explains work performed and solutions implemented
• Remain committed to highly responsive communication with our customers and team members
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of the company

Responsibilities

• Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team
• Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty
• Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests
• Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.)
• Troubleshooting of existing workflows
• Implementation of simple new functionality; scoping for deployment of more complex functionality
• Assistance with compliance and audit questions
• Creation of new reports and searches, including financial reports
• Modification of existing reports and searches, including financial reports
• Creation of new roles/modification of existing roles
• Execution of basic system administration tasks, such as creation of a new employee record or reset of a user’s password
• Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements
• Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts
• Provide basic training to clients as needed regarding standard NetSuite functionality. Compile associated written materials (such as end-user guides) as necessary
• Independently execute implementation of XYZ’s various software bundles and provide ongoing software support. Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks

Preferred Qualifications

• Formal NetSuite system administration/consulting experience a plus
• Familiarity with compliance and audit-related topics a plus
• Previous experience deploying pre-packaged software solutions a plus

Benefits

This is a remote/ work from home position