Solution Architect

Summary

Join Klaviyo's Sales team as a Pre-Sales Solution Architect, building long-term relationships with prospects and driving market leadership in owned marketing. You will work directly with customers to build technical solutions, envisioning how Klaviyo integrates within their tech stacks. This role involves deep technical discovery, prototyping, and shipping improvements to the Klaviyo experience. The team builds integrations, modifies codebases, and develops new integrations for various platforms. Ideally, this is a hybrid role based in Boston, but remote candidates in Miami or New York are considered. You'll be a technical expert, educating sales teams and customers, and supporting product alignment.

Requirements

• 2+ years experience in sales engineering, solutions engineering/architecture for a software product or digital agency experience with solution implementation and client engagement
• 3+ years in a role working with web development languages (Javascript, Node.js, React); REST APIs; and/or with a general purpose programming language such as Python
• Strong domain knowledge in several of the following areas and a proven ability to learn new domains quickly:  marketing automation tools, customer data platforms (CDP), eCommerce systems, mobile apps, analytics, ad tech, data engineering
• Proven ability to track and learn from the ever-changing technical landscape and incorporate modern, optimized solutions to high-value problems
• A compelling and honest communicator and storyteller who can impress prospects at any level from executive to developer, with the capability to persuade technical stakeholders as well as explain technical concepts to non-technical stakeholders

Responsibilities

• Spearhead the technical and solution pre sales campaign to prospective Klaviyo Entrepreneur and SMB clients to help Klaviyo hit its revenue targets, including
• Technical discovery around current customers architectures, understanding their business and technical challenges and opportunities
• Host technical workshops where you’ll be working with developers and business teams to align technical solutions to overall business outcomes
• Architect and execute Proof of Value plans to achieve technical selection over the competition
• You will become a complete expert in the Klaviyo experience, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations
• Support product field alignment by being the voice of our customer needs and working closely with our Developer Experience team and Product teams to synthesize product gap information
• Be the go-to internal technical and subject matter expert resource, educating sales team members as well as prospects/customers to provide a consistently positive Klaviyo experience

Benefits

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility