Solution Architect

Summary

Join Legion's Solution Design team as a Solution Architect, ensuring smooth customer transitions and maximizing their use of the Legion WFM system. Collaborate with internal and external teams to meet revenue targets and drive customer success. Oversee configuration, provide best practice consulting, and manage accounts. Share product knowledge, create implementation scopes, and validate solution blueprints. Mentor consulting managers and consultants, define POC requirements, and contribute to SOW template development. This role is measured by SOW estimates versus actual costs and the quality of delivered blueprints. Legion offers a competitive compensation and benefits package, including a salary range of $125,000-$140,000 plus bonus and stock options, along with comprehensive health, retirement, and paid time off benefits.

Requirements

• Prior experience in a customer facing or customer service oriented role
• Self-motivated and able to work autonomously while incorporating direction for mentors
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Curious mindset that pursues regular learning opportunities to get to know the “how” and “why” of things
• Experience mentoring or coaching others in technical roles
• Must have working knowledge of Google Suite applications such as Docs, Sheets, Slides, etc

Responsibilities

• Conduct detailed discovery meetings, collect requirements, and gain mutual understanding of customers’ needs followed by positioning ideal customer success solutions to resolve these needs
• Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs
• Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
• Drives the sales handover to the delivery team for implementation kickoff
• Configuration oversight and consulting on best practices
• Account Management support including product-driven upsell opportunities and configuration improvement recommendations
• Ensures consistent product knowledge share via the consulting Center of Excellence (CoE)
• Services selling during the sales process
• Implementation scope and Delivery / Services Statement of Work (SoW) creation
• Validation of and co-own Solution Blueprint with Consultants
• Positioning Legion product during pre-sales process
• Reviewing and development of standard SOW templates
• Mentor & lead Principal Consulting Managers & Consultants
• Proof of Concept (POC) & Pilot requirements definition & timeline

Preferred Qualifications

• 3-5 years in Workforce Management Software preferred
• Proactive and able to command respect through intelligence, hard work, and persistence
• Personal passion and fervor for industry-leading next-generation technology
• Ability to operate in an environment with limited resources
• A great communicator who can distill powerful messages which resonate with customers
• Track record of building positive relationships with peers
• Continuous and thoughtful listener, able to learn from others and leverage input
• Strong personal work ethic focused on high priority issues; action and results-oriented
• Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior
• Prioritizes customer health
• Hands on leadership
• Cares deeply about service quality and the end user experience

Benefits

• $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
• 401k plan
• Discretionary Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion