Solution Architect

Summary

Join NewRocket, a leading ServiceNow partner, as a ServiceNow Solution Architect – HRSD! In this role, you will lead the delivery of ServiceNow solutions for large enterprise clients, mentor a team of software engineers, and architect innovative solutions. You will collaborate with pre-sales and project management teams, ensuring successful project delivery and customer satisfaction. This position requires 10+ years of IT experience, 5+ years of client-facing consulting, and proven leadership skills in enterprise management tools. ServiceNow certifications (CSA and CIS) are required, and experience with HRSD products is strongly preferred. The role involves occasional domestic and international travel.

Requirements

• 10+ years of experience in IT infrastructure and application development space
• 5+ years of client facing consulting experience
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow (or BMC Remedy, etc.)
• ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience

Responsibilities

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation
• Prepare and facilitate customer workshops to capture and define customer’s requirements
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements
• Provide engineers with architectural blueprints/requirements for implementations
• Lead the successful delivery of ServiceNow solutions and services, for large client programs
• Lead and mentor a team of Software Engineers on projects and aligning project tasks to engineers’ skill set
• Host workshops, architecting, designing, and implementing solutions on the ServiceNow platform
• Provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects

Preferred Qualifications

• Experience with ServiceNow HRSD products (strongly preferred)
• ServiceNow Pre-sales accreditations
• ServiceNow Micro-certs