Solutions Architect

Summary

Join D2L's Talent Acquisition team as a Solutions Architect and leverage your passion for education technology and SaaS platforms to help customers integrate D2L products into their tech ecosystems. You will serve as the main technical escalation point for Solutions Engineers, assisting with complex technical requirements and presenting solutions to win sales opportunities. This role involves collaborating with customers to understand their needs, designing technical solutions, mitigating risks, and ensuring successful implementation. You will also contribute to internal technical enablement. The ideal candidate possesses extensive experience in education technology, technical sales, and client-facing roles, along with strong communication and problem-solving skills. D2L offers a competitive salary and benefits package.

Requirements

• Possess experience in education technology, particularly with Learning Management System (LMS) administration / integration; deep knowledge and experience with Brightspace is a must
• Have experience in a technical sales, consulting, or similar client-facing role
• Demonstrate the ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
• Possess understanding of the technology ecosystem that surrounds an LMS and typical integration needs – including: Systems of record (SIS/HRIS/AMS/CRM)
• Understand authentication concepts (SAML/SSO, LDAP, JIT provisioning)
• Understand third-party tool integration (LTI, API, IPaaS)
• Understand data integration concepts (programmatic flat file transfer, API, relational database management, BI tools, EDW)
• Possess excellent verbal and written communication skills, effectively articulating technical concepts to a varied audience
• Possess strong presentation skills, with the ability to convince and persuade
• Have a team-oriented, collaborative problem solver attitude – fosters collaborative and positive relationships between team members, sales, services, and other internal teams
• Demonstrate leadership, initiative and execution – identifies organizational and informational gaps; defines and executes plans to close gaps; takes leadership in problem solving in collaboration with others; drives solutioning from problem definition to close
• Possess organization and analytical skills– sound time management and self-organization skills, managing multiple projects simultaneously with varying complexities
• Be able to work remotely with a distributed team and travel occasionally

Responsibilities

• Partner with Solutions Engineers (SEs) as a technical expert and escalation point for sales opportunities: scoping complex technical requirements, writing responses, and presenting technical solutions as required
• Engage with prospective and current customers to deeply understand their technical challenges, business goals, and integration needs; and presenting a compelling case for how we will best support
• Design, document, and present solutions for sales opportunities related to technical and partner integrations, security, data exchange, implementation, and more
• Build trust with both customers and internal stakeholders by using strong value-orientation to understand the ultimate business goals and challenges to solve for, and designing the most effective technological solution aligned to those goals. Use strong communication skills to clearly articulate the impact of your proposed solution to driving success to goals
• Assess and mitigate potential blockers to a technical win in sales opportunities; assess and mitigate risks that might hinder the successful delivery and implementation of proposed technical solutions
• Be a liaison between our implementation teams and sales opportunity teams to ensure technical knowledge is documented and transferred for a successful implementation
• Contribute materials and expertise for enablement and work with internal SME teams (Implementation, Sales, Product Management) to identify and fill information gaps that help Solutions Engineers communicate basic to intermediate level technical concepts. This may require creating re-usable assets, responding to one-off requests for information, or assisting other groups in creating and maintaining assets

Preferred Qualifications

• Have experience interpreting and responding to technical requirements (such as within RFPs), gathering client requirements, and/or writing SOWs
• Have a background in the teaching and learning industry (Higher Education, K-12, and/or Corporate Learning)
• Have familiarity with enterprise software sales process; previous sales support would be an asset

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne