Solutions Architect

Summary

Join Archive's growing team and help build a delightful user experience for shopping used items. As a Solutions Architect, you will work directly with large, strategic customers, leading customer discovery, platform customization, and systems integrations. You will leverage your technical expertise to craft a vision for how Archive's platform enables brands to launch innovative circular programs. The role involves leading cross-functional efforts, deploying the platform, solving new requirements, and exceeding customer expectations. Archive is a Series B company with a remote-first culture, offering a competitive salary and benefits package. We are hiring across the continental US, with hybrid options available in New York and the SF Bay Area.

Requirements

• 5+ years of professional experience, including 3+ years in a client-facing technical role, leading technical projects and/or managing accounts in an enterprise environment
• Proven ability to work directly with external customers, lead client discussions, problem solve in real time and influence stakeholder decisions
• Strong technical skills, including the ability to learn new technologies quickly and to break down and explain complex technical concepts to less technical audiences
• Experience synthesizing business, ops and technical requirements and communicating them clearly to internal product and engineering teams
• Ability to thrive in a fast-paced entrepreneurial environment and comfort with lots of ambiguity where no two days are the same

Responsibilities

• Lead customer discoveries and develop implementation strategies based on requirements gathered and work with Product & Engineering to set plans and timelines against customer outcomes
• Use your technical creativity to overcome ambiguity and design highly customized solutions for customers leveraging all aspects of our circular technology platform
• Collaborate with stakeholders across the customer organization; including technology, marketing, ops, finance and others to help them realize their vision for branded resale
• Ensure we deliver high quality outcomes while maintaining timelines, identifying risks and collaborating cross-functionally to find resolutions
• Streamline future implementations with process improvements and platform development initiatives

Preferred Qualifications

• Experience at an enterprise B2B or B2B2C SaaS company with complex, technical implementations a plus
• Experience working on or along-side commercial teams to drive customer success and growth outcomes a plus

Benefits

• Employee and dependent healthcare
• 401(k) enrollment
• Equity (for certain roles)
• Remote role
• Hybrid remote-office work (for those based in New York or SF Bay Area)