Solution Architect

Summary

Join NewRocket, a leading ServiceNow partner, as a Solution Architect in our Customer Practice. Lead successful delivery of ServiceNow solutions across various product lines for large client programs. Mentor a team of Software Engineers, aligning project tasks to their skill sets. You will architect, design, and implement solutions, provide technical pre-sales support, and collaborate with project managers to ensure efficient project delivery. This role requires strong technical skills, experience with ServiceNow, and a passion for collaboration. The position offers the opportunity to work on complex projects and contribute to a dynamic team.

Requirements

• 8-12 years’ experience in application development at a SaaS, PaaS, or Enterprise Software Development Company
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture
• Experience within product areas such as CSM, FSM, FSO, TNI on the ServiceNow Platform, preferably with experience with Order Management for Customer Service Management
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Strong problem-solving skills and the ability to simplify complex situations
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.)
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart)
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Experience implementing systems using the Agile/Scrum methodology
• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months

Responsibilities

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation
• Prepare and facilitate customer workshops to capture and define customer’s requirements
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements
• Provide engineers with architectural blueprints/requirements for implementations

Preferred Qualifications

• ServiceNow Pre-sales accreditations
• ServiceNow Micro-certs, nice to have!

Benefits

This position may require occasional travel, both domestic and international, as part of the job responsibilities