Remote Solution Consultant

Summary

Join RainFocus, a rapidly growing software company, as an exceptional Solution Consultant to drive post-sale client implementations and become an expert in RainFocus products. As a member of the Client Success organization, you will work alongside Solution Architects to consult on platform configuration best practices, design solutions, and educate clients on implemented toolsets.

Responsibilities

• Become an expert in RainFocus platform
• Train client admins on the RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements and workflows
• Facilitate holistic system design and architecture workshops
• Identify platform configuration requirements
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Provide project managers with level of effort estimates
• Communicate issues and risks to project managers and leadership
• Leads solution project calls and demos with clients
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates