Solution Consulting Manager

Summary

Join ServiceNow as a Retail Solutions Consulting Manager and lead a team of presales consultants serving major retailers. You will ensure consultants effectively engage customers, deliver high-quality presentations, and manage the team's performance. Responsibilities include resource allocation, team development, and curriculum creation. The ideal candidate possesses 7+ years of presales experience, including team management in a fast-paced IT environment. A strong understanding of value-based selling and the SaaS market is crucial. ServiceNow offers a competitive salary, equity, benefits (including health plans, 401k, and flexible time away), and a flexible work environment.

Requirements

• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
• 7 years’ experience in presales
• Experience managing presales teams as 1st line management
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Responsibilities

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Manage a team of Retail Solution (Presales) Consultants with some of the premier retailers in the world
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc

Preferred Qualifications

Experience in retail

Benefits

• Base pay of $126,375 to $208,425, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs