Solution Expert

Summary

Join 360Learning's Implementation team as a Solution Expert and play a key role in ensuring a smooth onboarding experience for new customers. You will manage a portfolio of customers, driving product adoption and delivering tailored solutions. A major focus will be supporting a large, strategic client, assisting with advanced platform restructuring, new integrations, solution audits, and providing expert-level advice. This role requires deep product knowledge and strong problem-solving skills. You will work cross-functionally with Sales, Product, and Customer Success teams. The position offers opportunities for professional growth and impact.

Requirements

• Ideally 5 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Highly organised and analytical, with a structured and rational approach to managing priorities across multiple customer implementations

Responsibilities

• Manage a portfolio of customers throughout their contract lifecycle, helping drive product adoption and delivering tailored solutions that go beyond the core platform features
• Assist with Advanced platform restructuring
• Assist with New integrations (e.g., flat files, APIs, and third-party tools)
• Assist with Solution audits and optimisation
• Provide Expert-level advice and technical support to maximise the platform’s value
• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Take ownership of your primary client, while supporting a small portfolio of additional clients as needed
• Start to answer questions coming from your clients
• Support the Customer Success Partner on functional and technical questions
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support your customer along their contract from an expertise standpoint
• Deliver Professional Services to your customer base
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

Preferred Qualifications

French fluent, Good English proficiency (level B2) and other languages (German, Spanish) would be appreciated

Benefits

• Work From Home stipend
• RTT
• Lunch vouchers
• Medical insurance
• Gym subscription
• 1 month parental leave for the second parent
• Flexible hours
• Full remote work possible anywhere in France
• Compensation: Package includes base salary, a variable component and equity