Solutions Architect

Summary

Join Aisera, a leading AI Copilot solutions provider, as a Solutions Architect. You will lead the implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments. As a key customer-facing technical leader, you will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions. This role requires U.S. Citizenship. You will act as a trusted advisor, collaborating with various teams to deliver innovative solutions and lead technical workshops and training sessions. You will also drive continuous improvement by identifying and addressing implementation bottlenecks and optimizing system performance. This is a critical role in driving successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprises.

Requirements

• 5+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles
• Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions
• Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure
• Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures
• Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions
• Proven track record in enterprise solution deployment, technical project management, and customer success delivery
• Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations
• Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences
• U.S. Citizenship is required
• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience

Responsibilities

• Lead the end-to-end implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments
• Act as the trusted advisor and architect for enterprise customers, aligning solutions with business requirements and technical landscapes
• Collaborate with sales, product and engineering teams to deliver innovative solutions
• Design and customize automation workflows, AI-powered virtual assistants, and integrations with enterprise applications (e.g., ServiceNow, Salesforce, Microsoft Teams, Slack)
• Define and document solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations
• Provide hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment
• Lead technical workshops and training sessions to enable customer teams on Aisera’s platform
• Drive continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights

Preferred Qualifications

• Experience working in AI/ML-driven SaaS companies
• Knowledge of ITIL, DevOps, or Agile methodologies
• Certifications in enterprise platforms (e.g., ServiceNow Certified Implementation Specialist, AWS Solutions Architect)