Solutions Architect

Summary

Join KOMOJU, a leading cross-border payment gateway, as a Solutions Architect! This dual role combines Technical Pre-Sales and Technical Account Management, requiring you to collaborate with the sales team, understand client needs, and tailor solutions. You will be the primary technical contact for assigned accounts, providing support, troubleshooting, and training. You'll also gather client feedback to improve our products. This position needs strong technical skills, excellent communication, and fluency in Japanese and English.

Requirements

• 5+ years of experience in a Technical Pre-Sales or Sales Engineering role within the technology sector
• Experience in implementation, technical account management, or customer success capacities
• Strong understanding of technology products, services, and industry best practices
• Demonstrated hands-on experience with APIs, SDKs, and system integration techniques relevant to payment and e-commerce platforms
• Strong Stakeholder Engagement skills, able to collaborate effectively with senior individuals internally and externally
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders
• Problem-solving mindset and the ability to adapt to dynamic client environments
• Familiarity with CRM tools and sales enablement platforms
• Fluent in Japanese & Business level English

Responsibilities

• Collaborate closely with the sales team to understand client needs and tailor solutions accordingly
• Respond to client inquiries, RFPs, and RFIs, providing technical expertise and addressing any concerns
• Assist in the creation of compelling proposals, ensuring they align with client requirements
• Serve as the primary technical point of contact for assigned client accounts, developing and nurturing strong relationships
• Understand the client's business goals and proactively identify opportunities for enhancing their experience with our solutions
• Provide technical guidance, support, and troubleshooting assistance, ensuring client success and satisfaction
• Conduct training sessions for clients and internal teams to enhance understanding and effective use of solutions
• Facilitate seamless onboarding by supporting clients in integration, configuration, and initial technical setup
• Develop and maintain detailed technical documentation, such as FAQs, integration guides, and solution blueprints
• Act as a bridge between clients and the product team by collecting and communicating client feedback to drive product enhancements

Benefits

• At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
• 10 days regular vacation, additional 5 days summer and 5 days winter vacation
• Paid birthday holiday
• Budget for self-learning allowance, to ensure our employees’ skills remain current
• Language training for Japanese