Solutions Architect

Summary

Join DISCO as a Solutions Architect, a multiple-product Subject Matter Expert, acting as the technical and workflow sales consultant throughout the pre-sales customer lifecycle. Build trust with clients through knowledgeable presentations. Collaborate with internal stakeholders to understand customer needs and provide domain expertise. Responsibilities include technical sales consultation, client engagement, technical expertise, competitive knowledge management, and client satisfaction improvement. The ideal candidate possesses a Bachelor’s degree (MBA or J.D. preferred), 5+ years of eDiscovery software experience, and strong communication and presentation skills. DISCO offers a fun work environment and benefits including medical, dental, vision insurance, 401k, competitive salary plus RSUs, flexible PTO, and growth opportunities.

Requirements

• Bachelor’s degree
• 5+ years hands-on experience with eDiscovery software, workflows, and Managed Review
• Experience with administration eDiscovery processing and review platforms
• Strong knowledge of eDiscovery and legal technology from law firm and corporate legal perspectives
• Ability to quickly grasp technical concepts and translate technical verbiage into easily understandable language for customers
• Knowledge and experience in cross-functional sales management methods and techniques
• Strong organizational, presentation, and customer service skills
• Skilled in planning and preparing client-facing, written communications
• Excellent grasp of technical and persuasive writing and responding to RFPs

Responsibilities

• Provides exemplary product demonstrations (in-person and/or remote), crafting real-time value propositions based on customer personas and meeting feedback
• Supports all product-related field enablement efforts, including demo certification preparation for the sales team
• Collects business and technical information from clients regarding requirements and leverages DISCO stakeholders to support account acquisition and growth plans
• Collaborates with field representatives and sales leadership on deal cycles, developing and delivering effective closing strategies
• Acts as a technical consultant to the DISCO client base, explaining product capabilities, limitations, implementation requirements, and technical tradeoffs
• Scopes and develops product evaluation plans based on client-defined success criteria to generate revenue-generating opportunities
• Effectively articulates the competitive value of emerging eDiscovery technologies to end-users and decision-makers
• Serves as the technical content manager for RFI/RFP and InfoSec responses
• Identifies areas for improving customer satisfaction and repeat business, communicating issues and possible solutions to internal stakeholders
• Lead the completion of RFPs by crafting technically accurate and persuasive responses, collaborating with internal teams, and ensuring submissions meet client requirements and deadlines

Preferred Qualifications

• M.B.A or J.D
• Practical, hands-on experience with review management processes, leveraging AI, TAR, and predictive analytics
• Have performed deposition review, timeline/chronology creation, and evidence management or have experience selling software which enables those functions
• Experience supporting both software and services organizations in a consulting and/or selling role
• Experience using or selling both legacy and modern, cloud-based legal technology and/or eDiscovery products

Benefits

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company