Solutions Architect

Summary

Join Glean, a rapidly growing, venture-backed startup, as a Solutions Architect. You will serve as the primary technical advisor to enterprise customers, guiding them through the architecture, design, and implementation of Glean within their organizations. This role involves onboarding data sources, building integration tools, identifying expansion opportunities, providing training, and troubleshooting issues. Success requires strong technical skills, excellent communication, and a proactive approach to customer service. The ideal candidate possesses experience in software development, API integration, cloud technologies, and technical consulting.

Requirements

• Software development experience in at least two of the following: Python, Java, Go
• API and custom data integration experience in a Hybrid or SaaS environment
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing
• Networking expertise: a deep understanding of networking, including cloud and on-premise networking
• Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
• Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
• Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
• Communication: professional presentation and interaction skills with both customers and internal teams
• Project planning: plan and execute the implementation of customer projects
• Self-motivated: a proactive approach to delivering service to customers
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
• Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience

Responsibilities

• Establish and maintain your role as the customer's primary technical advisor
• Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
• Identify opportunities with the customer to expand the use of Glean within their business application architecture
• Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
• Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
• Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
• Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
• Be an active member of the Glean customer technical community

Preferred Qualifications

Pre or Post-sales Solution Architect experience in a product-led company