Solutions Architect

Summary

Join Glia as a Solutions Architect and collaborate with clients to implement innovative solutions that enhance customer engagement and improve operational efficiency. You will assess client business and technical requirements, translate business needs into a clear technical vision, and develop comprehensive technical documentation. Responsibilities include leading solution validation, delivery, and deployment, ensuring adherence to quality and performance standards. You will also educate and mentor remote teams and communicate complex technical concepts effectively to various stakeholders. This role requires 5+ years of client-facing development experience, proficiency in front-end and back-end technologies, experience with cloud platforms, and excellent communication and problem-solving skills.

Requirements

• 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design
• Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
• Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle
• Demonstrated ability to work collaboratively with engineering teams during agile development cycles
• Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs

Responsibilities

• Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges
• Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives
• Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders
• Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards
• Educate and mentor remote teams, ensuring adherence to solution designs and best practices
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders

Preferred Qualifications

• Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology
• Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks
• Relevant certifications in cloud platforms or solution architecture