HashiCorp is hiring a
Solutions Architect

Summary

Join our team as a Solutions Architect and drive product onboarding, adoption/maturity, and value attainment for our customers. You will enable customer adoption of high-value product use cases, integrate HashiCorp tools into software/development stacks, and mitigate timely renewal risks.

Requirements

• 5-10 years experience with technical account management, technical customer success management, solution architecture, or equivalent experience
• 2-3 years of Managerial experience with Technical Architect roles a plus
• Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
• Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops)
• Outstanding communication skills, including experience developing and delivering technical content
• Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
• Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
• Experience planning projects and leading customers through implementations of highly-technical products
• Comfort working with and advising both technical and business collaborators across the customer lifecycle
• Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those problems
• Expertise in driving adoption of product use cases to improve customer value attainment and satisfaction
• Skill in identifying and addressing customer risk, and confidence in mitigating it

Responsibilities

• Lead the success of your assigned customer accounts throughout the customer journey
• Serve as a domain expert for our customers’ usage of our tools to tackle business challenges
• Establish and maintain an understanding of the overall HashiCorp technology portfolio
• Understand and document customer goals, challenges, business objectives and technical requirements
• Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
• Partner with the aligned account sales team to identify, manage and mitigate customer risk
• Work multi-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features
• Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health

Benefits

Up to 50% travel required