Twilio is hiring a
Solutions Architect

Summary

Join the Twilio Communications team as our next Solutions Architect! This position is needed to enable our customers to build the future of communications. The Twilio Solutions Architect is a critical part of the sales team, responsible for delivering the technical win at customer accounts.

Requirements

• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
• 12 plus years pre-sales experience selling complex, technical products or customer facing experience, especially in delivery or consulting
• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
• Experience in customer engagement and evangelizing new use cases and technology within Enterprise companies
• Demonstrates industry subject matter expertise, exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
• Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally, and externally at all organizational levels
• Customer focused problem solver, with the ability to build a deep understanding of a customer’s communications needs and craft innovative technical solutions
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Previous software development experience in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, architecture designs, Proof-of-Concepts, RFPs, technical presentations and enablement sessions
• Take lead on understanding customer technical needs and challenges through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
• Be proactive, energetic, passionate, curious, and a creative problem solver with know how to get things done and ability to lead others to success
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
• Build highly interactive and engaging customer demonstrations to showcase the capabilities of Twilio Communications products while forming strong customer relationships
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave