HashiCorp is hiring a
Solutions Architect Specialist

Summary

Join our team as a Solutions Architect Specialist (Customer Adoption) to drive customer success and adoption of HashiCorp solutions, providing technical guidance at strategic points during their journeys with HashiCorp.

Requirements

• 5+ years of experience in technical account management, solution engineering, or technical consulting in customer-facing roles
• Expertise in two or more technical domains (system administration, networking, DevOps, security, containerization, automation)
• Experience in one or more functional domains (e.g., architecture, operations, technical implementation, consulting)
• Bachelor's degree in engineering or equivalent experience
• Experience creating technical content such as architectural blueprints and best practices
• Experience handling and defusing customer objections
• Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service
• Experience planning projects and leading customers through the implementation of highly technical products
• Excellent communication skills, with the ability to convey technical concepts effectively
• Strong problem-solving abilities, with a focus on delivering value-based outcomes
• Experience collaborating with cross-functional teams

Responsibilities

• Collaborate with the account team to develop and execute go-to-market strategies for existing strategic customers
• Provide technical expertise and guidance to support customer success and adoption of HashiCorp solutions
• Lead initiatives to drive product uptake and value realization, focusing on onboarding, adoption, and renewals
• Capture and share best-practice knowledge, sales, and delivery content amongst the HashiCorp community
• Work closely with cross-functional teams, including sales and solutions engineering, to align technical strategies with customer objectives
• Participate in workshops, reviews, and presentations to educate internal teams on best practices and customer needs
• Proactively identify opportunities to enhance customer value and mitigate risks to renewals
• Contribute to the continuous improvement of customer-facing processes and technical motions

Benefits

This is a customer-facing role. You may be required to travel to client locations to deliver on engagements when needed, but most work will be delivered virtually