Solutions Architect

Summary

Join our growing team of Success Solution Architects as a Solutions Architect to help Enterprise customers increase technical depth in using HubSpot product and integrating into their tech stack.

Requirements

• 5+ years experience in a customer-facing technical consultative role (i.e. solutions architect, sales engineer, technical consulting, technical account manager) where you lead technical strategy conversations or projects
• Be fluent in English and Spanish, fluent in English and Portuguese or fluent in all three
• Technical expertise in CRM, marketing automation, or technical SaaS related customer experience applications
• Have the ability to turn marketing and sales strategy into technical recommendations
• Technical architecture experience that solves customer business challenges with multi-faceted technology

Responsibilities

• Define advanced CRM technical solutions to solve our Enterprise customer’s complex challenges
• Become a HubSpot product and technical subject matter expert
• Work closely with a team of aligned Customer Success Managers to drive usage and retention across their book of business
• Create proof of concepts to demonstrate solution viability
• Proactively identify integration and technical architecture opportunities and make recommendations for customers to grow deeper with HubSpot
• Define long term technical and strategic platform roadmaps to help our customers integrate HubSpot deeper into their business processes and go-to-market technology stack
• Recommend the right internal and external services resources to execute on the roadmap
• Communicate and build relationships with senior technical and business customer stakeholders
• Drive critical KPIs including integrations, usage, retention and attached professional and partner services