Onboarding Solutions Architect

Summary

Join Grafana Labs' Professional Services team as a Customer Onboarding Solutions Architect and play a pivotal role in accelerating customer value realization. You will be responsible for ensuring new customers are fully activated and achieve value within 90 days of purchase. This involves providing onboarding training, implementation assistance, and technical consultation. You will work directly with customers to implement Grafana Alloy, optimize their usage, and co-create a customer center of excellence. Success in this role requires a blend of technical expertise, project management skills, and strong customer engagement abilities. You'll be a key contributor to a growing company, transforming both the organization and customer experience.

Requirements

• 2+ years of experience working on deployment teams, using project management techniques
• Exposure to o11y stack (visualization, alerting, metrics, logs, traces)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• Kubernetes experience
• Linux system administration
• Experience with Cloud Platforms - AWS, GCP, Azure
• Systems Architecture design

Responsibilities

• Provision licenses for new customers
• Directly implement Grafana functionality during customer onboarding
• Be responsible for full activation within 90 days
• Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales
• Teach training sessions using our standard content
• Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation, videos, presentation material for customers
• Document and share customer success and intervention stories
• Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
• Have deep observability expertise in order to implement, train and troubleshoot with our customers
• Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
• Work with the team to enhance customer documentation and create internal enablement material
• Effective in understanding business needs and distilling the information into business and technical requirements
• Comfortable working with business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
• Be a strong advocate for adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies

Preferred Qualifications

Ideally in CST or PST

Benefits

• Equity
• Bonus (if applicable)
• Other benefits listed on our careers page