Keyfactor is hiring a
Solutions Architect, Remote - United States

Summary

The job is for a Solutions Architect in the US or remotely. The role involves assisting customers with implementing and upgrading Keyfactor’s solutions, working directly with customers to plan and install/upgrade software components, troubleshoot issues, and provide input into the product’s strategic roadmap.

Requirements

• Minimum 1 – 2 years of experience in large enterprise IT environments (via services delivery, consulting, or employment)
• Strong and effective communication skills in a consultative manner with customers and other external stakeholders
• Proficiency with Windows Server operating systems
• Understanding of core networking and infrastructure fundamentals
• Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
• Effective time management, project management and prioritization skills
• Strong interpersonal communication and writing skills
• Comprehensive knowledge of Active Directory
• Proficiency with Unix/Linux
• Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.)
• Willingness to learn new languages, technologies, and APIs as needed
• Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
• Competency with business application suites such as Microsoft 365 and Atlassian

Responsibilities

• Help our customers design, plan and take full advantage of Keyfactor solutions including: working with Keyfactor CSMs to ensure the customer is delivered the best solution and experience possible, conducting pre-upgrade workshops with customers, documenting solution designs with our PS and Dev teams, ensuring customers and partners prepare their personnel, systems and processes to take full advantage of Keyfactor solutions, implementing Keyfactor solutions using a collaborative approach which improves Keyfactor adoption with our customers, working with the customer to test the Keyfactor upgrades and receive customer acceptance
• Help our team deliver Keyfactor solutions efficiently and effectively by: building automation in all aspects of the project lifecycle, working with Keyfactor Product teams identifying new features and submitting bugs, increasing team efficiency by documenting common architectures and solutions, ensuring knowledge gained while implementing customer solutions is relayed to Knowledge Management teams, ensuring that our customer’s and partner’s requests are addressed quickly and to a satisfactory result

Preferred Qualifications

• Relevant industry certifications a plus
• DevOps and Automation (Ansible, scripting bash/powershell, Jenkins, Puppet) a plus
• Understanding of core networking and infrastructure fundamentals
• Java Application Servers, JBoss, Wildfly Database Servers, MySQL, MariaDB, MSSQL

Benefits

• Salary will be commensurate with experience
• Second Fridays (a company-wide day off on the second Friday of every month)
• Comprehensive benefit coverage, paid for by the company for you and your dependents (US)
• Generous paid parental leave (US)
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology
• The Keyfactor Alliance Program to support DEIB efforts
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off
• Unlimited time off (US) and competitive time off globally
• Monthly Talent development and Cross Functional meetings to support professional development
• Regular All Hands meetings – followed by group gatherings