Solutions Architect

Summary

Join NICE, a fast-growing, innovative team, and be part of a digital transformation in cloud services for digital evidence management. You will design, configure, and test cloud-deployed solutions for Public Safety & Justice customers. Responsibilities include mapping customer data into the Azure enterprise cloud solution, ensuring data correlation, filtering, access control, and performance. Close collaboration with project management and value realization teams is crucial to guide customers through their digital transformation. Effective communication with internal and external stakeholders is essential. The role requires experience in configuring and testing web-based software, scripting, database querying, and data migration. A bachelor's or master's degree is preferred. NICE offers a hybrid work model (NICE-FLEX) with flexibility between office and remote work.

Requirements

• Experience in configuring and testing web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective and respectful communication skills both with customers and within internal departments
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem or request and then provide help to solve it
• Capable of technical conversations with IT, and able to explain the outcome and impact to non-IT people
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS), US citizen or permanent resident

Responsibilities

• Based on a customer’s technical and operational requirements and data sources, creating a design that maps the customer’s data into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences
• Configuring, testing, and verifying your design with closely-coupled integration to your customers’ criminal justice information
• Working closely with the project management and value realization teams to lead the customer through a digital transformation of their organization
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or other stakeholders
• Consider technical and commercial relationships with end-users, partners and service providers

Preferred Qualifications

Bachelors degree or Masters Degree is preferred

Benefits

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week