Remote Solutions Architect

Summary

Join Postman, the world's leading API platform, and become a Solutions Architect to help drive value and adoption of Postman by assisting customers to understand how Postman can solve their business and API-related needs. As a trusted advisor, you will consult, teach, and guide customers towards increased API lifecycle maturity. You will partner with our Customer Success team to nurture customer relationships and promote an API-first development culture.

Requirements

• Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience
• Fluent in German and English
• 8-12 years of experience as a solutions architect, sales/solutions engineer or software development engineer
• Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders
• Experience with engaging senior management and executive audiences to convey Postman's value proposition
• Capable of forging deep, long-lasting relationships with customers
• Strong understanding of APIs, and experience with producing and consuming with APIs across different domains
• Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle
• Comfortable with the enterprise SaaS sales process and customer relationship management
• Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions
• Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc
• Fast learner, excited and willing to learn new technology on an ongoing basis
• Great communication skills (presentation, verbal and written)
• Enjoys a fast-paced environment and loves teamwork and collaboration

Responsibilities

• Act as trusted advisors to consult, teach, and guide customers towards increased API lifecycle maturity
• Help to drive value and adoption of Postman by assisting customers to understand how Postman can solve their business and API-related needs
• Build and nurture strong customer relationships with assigned accounts
• Always be curious and constantly conduct discovery to understand customer use cases and pain points in order to then best position the Postman API platform in response
• Be strong customer advocates and act like an extension of the customer's team
• Partner closely with Customer Success Managers to devise success plans for assigned accounts
• Collaborate with Sales and Customer Success to identify outreach targets to drive expansion opportunities
• Guide customers along their API journey via education, technical consultation, and general enablement to help them achieve their development and business goals
• Establish liaisons with the Product team to stay abreast of product developments and roadmap
• Listen for and qualify customer feedback and share with the Product teams internally so that Postman can continue to best support our customers
• Aid in producing enablement resources that lead customers towards realizing the full value of the Postman API platform
• Build solutions for customer problems/needs that improve their user experience to show the “art of the possible”

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision insurance
• Unlimited PTO
• Wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth
• Donation-matching program can support causes you care about