Snowplow is hiring a
Solutions Architect

Summary

The job is for a Solutions Architect at Snowplow, a data creation company that empowers organizations to create first-party customer behavioral data. The position is based in London and can be hybrid or remote. The role involves working with customers to design and implement solutions using the Snowplow product.

Requirements

• Understanding people.. Deeply emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly, showing them what conceptual ideas look like in reality
• Creative Problem Solver.. Previous experience with a complex software product, ideally designing solutions and gathering requirements, you are comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads)
• A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data.  You enjoy helping individuals and teams to learn new skills and master technologies
• Excellent communication skills.. Excellent listener, a patient teacher and an empathetic data professional.  You make complex concepts easy to understand by showing how they work in practice. You’ll also be a pro-active team player that collaborates with colleagues on projects
• Experience with Javascript in a frontend environment. , preferably with Snowplow or other JS trackers, or experience with setting up tracking through Google Tag Manager
• Previous experience of using Snowplow. , whether Snowplow BDP or open source
• Previous experience with behavioral data. and a basic understanding of SQL

Responsibilities

• Working on new customer onboarding to map their business needs and design Snowplow centred solutions tailored to the problems they are trying to solve as a business
• Educating, retaining and growing our customers through delivering tailored workshops
• Advising on the best tracking implementation strategies and guiding customers through the implementation process
• Developing collaboratively with Solution Architects the technical artefacts that support organizational success of Snowplow (data product design specs, tracking strategies etc)
• Creating customer-facing documentation and suggesting process improvements for the role
• Developing domain expertise in our key verticals through deep customer collaborations, general research, attending industry events/conferences
• Identifying product feedback from customers, spotting trends and surfacing to help shape product roadmap and influence how our tech evolves
• Being fluent in the technology and able to train newer team members
• Developing personal brand by helping with marketing events and webinars

Benefits

• A competitive package, including share options
• Flexible working
• A generous holiday allowance no matter where you are in the world
• MacBook and home office equipment allowance
• Cycle to work scheme
• Fun office with regular socials and all the snacks and drinks you can manage
• 1 week of volunteering a year for a cause you feel passionate about
• Enhanced maternity, paternity, shared parental and adoption leave
• Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don’t discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence