Solutions Architect

Summary

Join us at Trace3 as a Solutions Architect and lead the Professional Services team in providing services that meet or exceed customer requirements, while determining resource skill sets necessary to deliver accurately and successfully on a wide range of requests.

Requirements

• Bachelor’s Degree from an accredited university preferred
• A minimum of 6 years solutioning and sales support in Network, Data Center, Infrastructure, and wireless deployments
• Cost analysis and experience developing pricing outputs based on a Level of Effort (LOE) or Basis of Estimate (BOE)
• Experienced in scoping and solutioning $1M-$5M+ deployment and migration projects
• Strong internal and external communication skills, with the ability to present dynamic and complex business solutions to clients of all levels
• Excellent communication in English (written and verbal)
• Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple pursuits, and rapidly changing priorities
• Strong conflict resolution and/or mediation skills

Responsibilities

• Lead the Professional Services team in providing services that meet or exceed customer requirements and position Trace3 for a differentiated response
• Determine the resource skill set necessary to deliver accurately and successfully on a wide range of requests
• Identify and quantify all cost factors involved in an engagement. Obtain material pricing from vendors and organize all necessary information to create and submit proposals to clients/sales teams
• Serve as a Subject Matter Expert to identify and qualify Professional Services opportunities. Maintain in-depth knowledge of company offerings and upcoming technologies via training and research
• Participate in customer solution presentations and deliver Professional Services content and value positioning
• Develop a detailed scope of work that summarizes deliverables clearly for each engagement
• Technically advise client/sales teams on Professional Services offerings
• Prepare and submit RFI/RFP responses before the due date to clarify discrepancies in the specifications, plans, or scope of a project designed by an outside architect/consultant
• Interface with internal Professional Services team, sales teams, and Client Success Managers in the preparation of final LOEs and SOWs
• Establish rapport and confidence with client/sales teams and clients while maintaining overall satisfaction throughout the solutions and sales lifecycle
• Establish and maintain working relationships with vendors and subcontractors
• Assists in developing IT Solution design templates, standards, and guidelines to improve solution accuracy and efficiency
• Manage marketing activities for Managed Service offerings and assist in researching and developing new products
• Perform other related duties as required and assigned

Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off