TRM Labs is hiring a
Solutions Architect

Summary

Join TRM Labs as a Federal Solutions Architect and lead technical excellence and strategic guidance to client accounts, delivering integration documents within 1-2 days, resolving urgent client issues, and staying up-to-date on the latest product features.

Requirements

• 5+ years of pre-and post-sales experience, either as a sales engineer, solutions engineer/architect, customer success engineer, or a consultant
• Strong empathy and customer orientation. You are able to demonstrate technical concepts to technical and non-technical audiences, build value with end users, and drive solutions over the line
• Experience working with engineers and project managers on the implementation, testing, and customization of API-based SaaS products
• In-depth understanding of APIs, databases, and developer tools
• Experience in Enterprise SaaS, data analytics, payments, and/or ML/AI technologies
• Exceptional ability to structure problems and identify the most critical issues to prioritize
• High degree of initiative and attention to detail, including completing multiple tasks simultaneously and functioning with minimal supervision
• Previous software development experience in backend web development preferred

Responsibilities

• Lead the end-to-end delivery of TRM solutions to clients: understand client requirements, design new business processes, customize the TRM platform, drive integration with TRM APIs, and conduct testing and training to maximize client impact
• Lead technical discovery calls with prospects and clients to understand and document client requirements
• Present TRM's APIs to clients to help them understand implementation requirements and timelines
• Create resources that clients need to integrate successfully with TRM APIs including API docs, reference architectures, and reference implementations
• Own the relationships with technical counterparts and help them solve any issues that arise during integration
• Stay up-to-date on the latest product features, dependencies, and architecture to effectively map TRM solutions to client requirements
• Assess and synthesize client needs that arise during implementation to inform product roadmap

Benefits

• $210,000 - $230,000 estimated base salary range for this role
• $20,000 clearance bonus for those eligible
• 10% variable bonus
• Additionally, this role may be eligible to participate in TRM’s equity plan