Remote Solutions Architect

Summary

Join our team and help us shape the future of cybersecurity at ExtraHop, a company on a mission to provide complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology.

Requirements

• Top-Secret active security clearance for onsite access
• Bachelor’s degree or equivalent experience in computer science, engineering, or information technology
• Minimum of 3 years of experience in Information Technology, particularly networking and systems administration
• Experience in customer-facing positions; excellent interpersonal skills
• Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS)
• Familiarity with principles of internetworked applications and related technologies (HTTP, databases, caching, distributed systems, etc)
• Experience with scripting languages such as Python and JavaScript
• Excellent written communication skills
• Independence, motivation, and desire for practice ownership
• Familiarity with MITRE ATT&CK or other cybersecurity frameworks

Responsibilities

• Conduct deep technical and business discovery sessions with Fortune 500 and Federal customers for the development of creative solutions to challenges uncovered
• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire
• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts
• Conduct root cause analysis of high-profile technology problems and advise customers on their resolution
• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform
• Develop customized data analysis to monitor changing technical and business conditions in real-time
• Create rich data visualizations to aid tactical investigations and realize strategic objectives
• Design and implement ExtraHop product deployments to maximize time-to-value and ongoing positive technical outcomes
• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions
• Conduct hands-on learning sessions with key customer personnel

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model