Solutions Architect

Summary

Join Unqork, a company empowering enterprises to accelerate growth through AI-powered Regenerative Applications, as a Solutions Architect reporting to the VP of Solutions Architecture. You will advise Unqork users on architectural best practices, develop reusable design patterns, build example applications, and partner with clients and internal teams. Responsibilities include guiding customers toward optimal Unqork usage, managing long-term client relationships, ensuring high-quality client support, and developing customer success strategies. This role requires strong client relationship management skills and a solution-oriented approach. The ideal candidate possesses extensive experience in engineering/architecture, web technologies, and building scalable solutions, along with a proven track record in client-facing roles and technical delivery.

Requirements

• 7+ relevant years of experience as an engineer/architect
• Familiarity with web technologies and services
• Hands-on history of building solutions that are scalable, reliable, and sustainable (e.g., enterprise level, customer facing)
• Experience in a technical, client-facing role
• Specific experience in client relationship management, technical delivery, product management, utilizing metrics driven decisions, and managing a portfolio of key customers
• Must have technical knowledge and a desire to learn the Unqork platform
• Combination of both service orientation and solution-minded approach

Responsibilities

• Report to our VP of Solutions Architecture
• Advise Unqork users on architecture best practices, both general and application-specific
• Develop reusable design patterns and share with the Unqork community
• Build example applications that demonstrate design patterns or best practices
• You will be a partner with clients, internal teams and SI’s in the delivery of Unqork's platform and services
• You will guide customers through technical and business solutions to promote greater adoption, value, and usage of Unqork
• Be a strategic, long-term relationship manager; you will provide continuity from sale to production and beyond
• Ensure client needs are met at the highest level of quality regardless of delivery model and resources assigned
• Support ongoing account management, maintain and follow customer journeys, delivering value at every interaction with the customer
• Develop and execute customer success strategies, ensuring adherence to all best practices, compliance to agreed-upon roles/responsibilities