Solutions Architect Manager

Summary

Join Grafana Labs as a Manager of Solutions Architects and lead a team of technologists in delivering successful business outcomes in the observability domain. You will collaborate with key clients, champion observability best practices, and work with the Professional Services leadership team to drive continuous improvement. This role involves close collaboration with various teams to build resilient observability solutions, crafting Statements of Work (SOWs), and managing customer projects. You will also advise on sales strategies and build lasting customer relationships. The position requires significant experience in managing Solutions Architecture teams and working with distributed applications. Competitive compensation and benefits are offered.

Requirements

• 3+ years of managing a Solutions Architecture team in a related space
• 5+ years design/implementation/consulting experience with distributed applications
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies
• 2+ years of experience in technology/software pre-sales or technical consulting
• Located in CST
• Working knowledge of software development tools and methodologies
• Presentation skills with comfort speaking to customers and executives

Responsibilities

• Manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes
• Ensure team success in designing and building outcomes on the Grafana technology stack
• Build educational programs that enhance customer capabilities of the Grafana technology stack
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers

Preferred Qualifications

• Experience building/maintaining observability solutions
• Excellent communications and writing skills
• K8’s
• Linux experience (2+ years in a company)
• Shell scripting, API knowledge
• Observability (monitoring) as a background would be huge

Benefits

• Equity
• Bonus (if applicable)