Solutions Architect Manager

Summary

Join TRM Labs as a Solutions Architect Manager and play a dual role as a hands-on contributor and team lead. You will deliver technical excellence and strategic guidance to clients, build and lead a team, oversee technical pre/post-sales relationships, and propose technical architectures. Success is measured by client outcomes and team scaling. You will own end-to-end solutions, act as a lead technical consultant, present TRM's APIs and architecture, and develop client integration resources. You will cultivate strong client relationships, stay current with TRM's product features, and mentor junior team members. The role offers a competitive salary and equity participation.

Requirements

• Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer, with at least 2 years of experience managing or leading teams
• Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals
• Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch
• Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript)
• Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail
• High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes

Responsibilities

• Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact
• Act as the lead technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design
• Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals
• Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience
• Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise
• Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary
• Help scale the Solutions Architect function by mentoring junior team members and laying the foundation for team growth, contributing to hiring, training, and team development efforts

Preferred Qualifications

Previous software development experience in backend web development

Benefits

• The estimated base salary range for this role is $210,000 - $230,000
• Additionally, this role may be eligible to participate in TRM’s equity plan
• Remote First: Our HQ is online
• Annual Company Offsite : Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite