Solutions Consultant

Summary

Join Togetherwork as a Solutions Consultant and play a crucial role in ensuring successful client integration and utilization of our pet care software. You will conduct in-depth discovery and requirements analysis, provide consulting services to new and existing clients, and ensure the quality of application delivery. This position requires strong technical knowledge, excellent consulting skills, and the ability to manage multiple projects. The ideal candidate will foster long-term client relationships and drive successful implementations. Togetherwork offers a comprehensive benefits package, including health insurance, paid time off, parental leave, and a 401k match.

Requirements

• Bachelor's degree or equivalent professional experience in a related field
• Proven experience in a similar Solutions/Business Consultant role, preferably in a software or tech environment tailored to pet care services
• Strong analytical skills with a detailed understanding of business process analysis
• Excellent communication and interpersonal skills, with the ability to lead and work collaboratively
• Ability to manage multiple projects and work under pressure
• Knowledge of industry trends, best practices, and a keen understanding of integrated payment systems

Responsibilities

• Conduct in-depth discovery and requirements analysis, focusing on specific needs related to each client's petcare facility
• Consult with new facilities that have not determined their service offerings. Provide solutions based on industry trends and best practices within Gingr
• Review and ensure the quality of work done by the Configuration Specialist before the application is delivered to the customer
• Lead the delivery of the application to customers, supported by the Customer Success Specialist (CSS)
• Work closely with the CSS to facilitate integrated payment sign-up processes for clients
• Provide ongoing consultancy to clients for additional locations or service changes post-implementation

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave