Solutions Delivery Consultant

Summary

Join Nextiva as a Solutions Delivery Consultant and redefine customer experiences through conversation-centric platforms. You will leverage your expertise in enterprise solutions architecture and contact center technologies to manage and implement Nextiva's Contact Center solutions. This role demands strong project management skills, technical proficiency, and the ability to collaborate effectively with cross-functional teams. Responsibilities include scoping solutions, gathering business requirements, advising clients on best practices, and ensuring successful project delivery. Nextiva offers a comprehensive compensation package, including competitive salary, benefits, and professional development opportunities. The company fosters a collaborative and supportive work environment, valuing innovation and customer success.

Requirements

• BA/BS degree desired
• Minimum 5 years of technical experience in UCaaS, CCaaS, and SaaS environments
• Minimum 3 years of experience as a Systems Architect, Software Engineer, Systems Analyst, Network Architect, or IT Consultant
• Proven experience (5 years) working in a contact center environment, focusing on API+Python and process optimization
• Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
• Experience building integrations in API development such as Postman, Mulesoft, or SoapUI
• Experience working with contact center platforms (e.g., Genesys, Avaya, Five9) and CRM systems (e.g., Salesforce, Zendesk)
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical stakeholders
• Knowledge of SQL

Responsibilities

• Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition
• Initiate and manage enterprise Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate
• Gather and document business processes (existing and future) and participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed
• Advise and consult clients on best practices for CCaaS processes, user interface, and architecture. Assist technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and demonstrate the desired value proposition

Preferred Qualifications

CCaaS Dialer experience desired (Predictive, Preview, Progressive, Power, Auto)

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement