Advisory Solution Consultant

Summary

Join ServiceNow's Core Enterprise Solution Consulting team as a Solution Consultant and contribute to the company's growth in the Retail and Hospitality sectors. You will play a key role in driving revenue by leading and collaborating with a diverse deal team, including Sales, Solution Specialists, and the Executive Team. This position requires quarterbacking executive solution and deal strategy with major clients, developing and presenting industry-specific solutions, and building strong relationships with C-level and director-level customers. Success in this role involves driving revenue growth, leading solution and deal strategy, and continuously learning about product innovations. You will also act as an industry thought leader and provide feedback to product development.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of solution consulting or sales engineering experience
• Proficiency in leading SaaS solutioning and sales in enterprise accounts
• Experience working in a team-based, hyper-growth environment
• Sales acumen, to drive best-practice sales execution with you sales counterpart
• Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Travel, as necessary

Responsibilities

• Drive the revenue growth of your business as an industry, functional and technical expert
• Lead solution strategy and deal strategy at an account level across a broad deal team
• Develop and maintain executive (C-Level) and line of business (Director level) customer relationships
• Lead discovery to clearly define customer challenges
• Deliver best-in-class solution demonstrations and presentations to align the value of our solution with customer needs
• Articulate how customers will adopt our solution to realize the value of their investment
• Continuously learning about product innovations
• Act as an industry thought leader
• Provide feedback to product development on how we can innovate our products to drive greater value to customers
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

• Experience with the ServiceNow platform a plus
• Experience in the Energy industry a plus
• Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus
• Experience advising on delivery and value realization post-sale a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs