Solutions Engineer

Summary

Join LogicMonitor as a Solutions Engineer and play a key role in delivering successful technical solutions for new and existing customers. You will work closely with the Professional Services team, Customer Success Management, Tech Support, and Training teams. Lead implementations, collaborate with project managers, drive customer adoption, optimize configurations, automate processes, and provide critical feedback to product and development teams. Develop custom solutions and share expertise with peers and customers. This role requires a strong IT background and experience with scripting and programming. The position offers opportunities for professional growth and development within a supportive and collaborative environment.

Requirements

• 3–4 years of experience as an IT professional or software engineer
• 2+ years in IT operations, including systems administration, network engineering, and DevOps
• 1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy
• Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP)
• Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs
• Willingness to travel 10–20%
• Experience using AI tools to enhance productivity, innovation, or problem-solving

Responsibilities

• Lead Implementations : Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions
• Collaborative Engagement : Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs
• Drive Customer Adoption : Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption
• Optimize Configurations : Advocate and implement best practices to fine-tune customer LogicMonitor configurations
• Automate Processes : Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency
• Provide Critical Feedback : Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams
• Develop Custom Solutions : Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations
• Share Expertise : Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers
• Offer Cross-Functional Support : Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers
• Stay Current : Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices