Customer Solutions Engineer

Summary

Join dbt Labs' growing Customer Solutions Engineering team in the United Kingdom as a remote employee. Support customers through various channels, tackling technical challenges related to dbt Cloud. Build and expand your technical expertise in dbt Cloud, taking ownership of customer issues from start to resolution. Enhance documentation to ensure it's accurate and user-friendly. Proactively seek professional development opportunities. Learn dbt Core and dbt Cloud, building broad technical expertise across the product. The role requires demonstrated coding expertise, deep understanding of ETL processes and data warehousing, and exceptional communication skills.

Requirements

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
• A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
• Exceptional written and verbal communication skills
• A genuine drive for solving problems and helping others
• A strong technical foundation, especially within a SaaS support environment
• Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
• Experience building documentation or technical how-to guides using a variety of media (text, images, video)
• A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Responsibilities

• Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
• Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
• Take ownership of customer challenges, from initial troubleshooting to resolution
• Enhance our documentation, ensuring it’s both technically accurate and easily understood
• Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

Preferred Qualifications

• Hands-on experience with YAML or JSON structures
• Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
• The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
• Practical experience with dbt

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
• Generous paid parental leave
• Flexible monthly stipends for: Health & wellness
• Home office setup
• Cellphone & internet
• Learning and development
• Office space