Solutions Engineer

Summary

Join Mark43 as a Solutions Engineer and play a pivotal role on our Sales team, collaborating with internal teams to support product launches with public safety agencies globally. You will be responsible for business development, sales support, technical services, deployments, and collaborating with engineering and product teams. This remote position, based on the East Coast, requires significant travel (50-80%). Success hinges on building rapport with clients and understanding technical requirements to ensure successful product deployments. The role demands strong technical and communication skills, experience in enterprise software sales, and a deep understanding of the government procurement process. Mark43 offers a collaborative team environment, opportunities for career growth, and a mission-driven workplace focused on public safety.

Requirements

• 5+ years of enterprise software sales experience
• Experience selling to Government and Public Safety Clients (ideally CAD/RMS)
• Excellent technical writing skills and basic familiarity with the government procurement process (RFP/I/Q)
• Ability to communicate technical information to non-technical audiences
• Ability to run and structure in-depth product demonstrations
• Self-motivated and detail-oriented, able to work autonomously
• Ability to travel 50-80% with Account Executives to communicate technical value proposition
• Understanding of the product lifecycle, from requirements gathering to maintenance support
• BA/BS degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience

Responsibilities

• Collaborate to respond to proposals and convert clients to in-person demos
• Become an expert on specific technical considerations regarding RFP requirements
• Attend in-person demos and assist in qualifying, demonstrating, and communicating the Mark43 platform’s technical value proposition to new customers
• Provide support to Account Executives and SDRs
• Gather technical requirements necessary for successful migrations and integrations for new departments we work with
• Help manage and execute new deployments and mitigate technical concerns as they arise from communications with our clients
• Understand and communicate the product roadmap to current and future customers
• Inform the roadmap going forward

Benefits

• Opportunities for career growth in an environment where your achievements will be celebrated
• Building mission-critical and socially responsible software to enable first responders to better serve their communities
• Work in a fast-paced, collaborative team environment with intelligent and humble coworkers
• A team that respects and embraces your ideas and expertise
• A high degree of freedom and autonomy in building the best possible solutions to suit our unique business challenges
• Coworkers motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies