Solutions Engineer

Summary

Join Miro as a Solutions Engineer and become a crucial link between Go-To-Market and Product/Engineering teams. Partner with Sales, Customer Success, and Partnerships teams to shape customer Miro usage and product evolution. Support large Latin American companies across various industries. As a customer-facing technical leader, you'll represent the Miro brand, articulate business value, and drive Miro-based solutions. This role requires strong technical expertise and excellent communication skills in English, Portuguese, and Spanish. Miro offers a competitive compensation and benefits package, including 401k matching, excellent health benefits, flexible time off, and professional development opportunities.

Requirements

• 6+ years experience in a technical or customer facing role, 3+ years in pre-sales solutions engineering or solutions consulting
• Familiarity with REST APIs/Web SDK
• Strong background in value selling
• Excellent written and verbal communication skills with an interest in delivering compelling presentations in English, Portuguese and Spanish
• Demonstrated proficiency in conveying technical and business knowledge to executives and technical stakeholders
• Strong critical thinking and problem-solving skills
• Desire to continuously improve and seek feedback
• Ability to learn fast and adapt to a constantly evolving product

Responsibilities

• Act as a technical product advisor to our enterprise customers, to discover and unlock expansion opportunities
• Work in collaboration with Sales to lead discovery to identify technical requirements & pain points
• Architect and demonstrate our product solutions that showcase qualitative and quantitative business value
• Communicate customer needs and product feedback to Miro’s product management, engineering, marketing, and sales teams
• Serve as product expert with deep understanding of our integrations, APIs, application security, and line of business use cases
• Lead Proof of Concepts where necessary to help customers validate technical requirements

Preferred Qualifications

• Knowledge or experience working with Miro or other SaaS enterprise collaboration, content management tools, or agile/scrum methodologies
• Experience with identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)

Benefits

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year