Solutions Engineer

Summary

Join Nooks as the Founding Solutions Engineer and play a pivotal role in bridging technical capabilities and sales strategy. You will be instrumental in shaping our go-to-market approach, designing scalable processes, and ensuring technical alignment with customer needs. This high-impact, early-stage role demands both strategic thinking and hands-on execution. You will serve as the technical expert in customer engagements, partnering closely with sales to support discovery calls, demonstrations, and proof-of-concept efforts. Building scalable processes and playbooks for technical pre-sales and implementation is key, as is acting as the voice of the customer. The role requires strong communication and collaboration skills.

Requirements

• 4+ years of Solutions Engineer experience, preferably in a SaaS environment
• Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
• Experience building and scaling processes from scratch
• Deep understanding of sales prospecting tools and workflows
• Comfortable writing prospecting sequences and working closely with sales teams
• Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences
• Highly collaborative and proactive problem-solver with excellent organizational skills

Responsibilities

• Serve as the technical expert in customer engagements, translating technical capabilities into business value
• Partner closely with Sales to support discovery calls, demonstrations, and proof-of-concept efforts
• Build scalable processes and playbooks for technical pre-sales and implementation
• Act as the voice of the customer by providing feedback to Product and Engineering to enhance our offering
• Design and deliver compelling demonstrations that showcase the value of Nooks in solving customer pain points
• Create and maintain documentation, including technical FAQs, best practices, and implementation guides
• Establish strong relationships with prospects and customers, ensuring alignment with their goals and success criteria
• Collaborate across teams, including Sales, Product, and Marketing, to refine messaging and go-to-market strategies

Preferred Qualifications

• Experience working with sales prospecting tools such as Outreach, Salesloft, or ZoomInfo
• Familiarity with automation and AI tools for sales enablement
• A track record of success working with sales leaders or in sales-tech

Benefits

• Competitive compensation with a target OTE of $150,000 - $220,000
• Equity
• Generous perks
• Comprehensive benefits
• Remote OK but even better if you reside in the San Francisco Bay Area