Solutions Engineer

Summary

Join Smartsheet as a Solutions Engineer specializing in Marketing & Creative Management (MCM) solutions, including Brandfolder. Partner with sales to provide technical leadership, lead pre-sales engagements, and demonstrate Smartsheet's value to prospects. You will conduct discovery sessions, collaborate with various teams, and maintain product knowledge. This role requires at least 5 years of pre-sales experience in SaaS and enterprise B2B software. You'll need strong technical and communication skills, critical thinking abilities, and a commitment to excellence. Smartsheet offers competitive compensation, benefits, and opportunities for professional growth.

Requirements

• At least 5 years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
• Relentless curiosity and a commitment to excellence

Responsibilities

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Partner with Sales, Customer Success, and Professional Services teams to provide a great overall customer experience that drives revenue growth through account expansion
• Grow and maintain knowledge for all Smartsheet products, services, and competitors - with a focus on solutions for marketing and creative use cases
• Participate in cross-functional and department-wide projects that support strategic initiatives
• Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
• Periodically travel to customer sites as a technical subject matter expert

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)