Solutions Engineering Manager

Summary

Join Code for America as a Solutions Engineering Manager to lead and mentor a team of engineers and architects. You will collaborate with government partners, providing technical guidance to improve public service delivery. This role involves building rapport with government agencies, understanding their technical needs, and designing solutions to enhance program access. You will manage projects, estimate scopes, and develop strong partnerships. The ideal candidate possesses strong technical and communication skills, experience in people management, and a passion for improving government services. Code for America offers a supportive and flexible work environment with competitive compensation and benefits.

Requirements

• 7+ years of experience as a Software Engineer, Solutions Engineer, or Solutions Architect with experience leading projects and interacting with customers
• 2+ years of experience in people management
• 4+ years of experience coding backend systems or data infrastructure in an industry-standard language (Python, Ruby, Java, Scala, Kotlin, etc)
• Recent experience integrating emerging technologies (e.g., generative AI models) into existing workflows or new solutions
• Demonstrated success leading technical consulting and/or technical implementation projects
• Ability to engage in research to learn about current systems and architecture, and then incorporate this knowledge to design new solutions and new architectures
• Strong self management skills and a proven ability to manage multiple engagements simultaneously
• Fundamentally curious and empathetic; able to thoughtfully balance partner, user, and team needs and identify solutions that move the work forward towards greater impact
• Tenacity and adaptability; able to navigate relationships, ambiguity, and technical challenges and unblock yourself and your team

Responsibilities

• Support, coach and develop a team of solutions engineers and solutions architects
• Collaborate with government partners and deliver technical guidance to transform the way government delivers services to communities in need
• Perform regular check-ins with 4-5 solutions engineers/solutions architects to ensure alignment on expectations around job performance and growth
• Identify growth opportunities for reports to practice key technical and professional skills
• Coach and develop solutions engineers/solutions architects to spot opportunities for expanded scopes of work in ongoing state engagements
• Advise the Senior Director on direct report health and future goals for appropriate team rotations and staffing
• Estimate project scope and rough project plans for government initiatives
• Evaluate the technical landscape and partner capacity for prospective new state engagements, drafting assessments and recommendations
• Provide technical perspectives and expertise in service of improved government services for government agencies, organizational stakeholders, and other key audiences
• Build and maintain relationships and develop technical champions within government and partner organizations
• Assist in project planning and drafting statements of work and technical requirements
• Work closely with cross-functional government partners to clarify problems and understand system constraints, and offer feasible and high-value technical solutions that consider the needs of all stakeholders
• Lead our technical approach for project scoping, planning, drafting statements of work, and RFPs assisting the program and partnership teams in cultivation and development
• Implement proof-of-concept applications, software installations, and custom development projects
• Collaborate with government partners and provide written resources to communicate complex technical concepts
• Other duties as assigned

Preferred Qualifications

• Experience working with or in government
• Personal experience with or professional experience working within the justice system, social safety net or other mission-relevant government services
• Experience automating with large language models or natural language processing technologies
• Experience with government procurement processes
• Active contribution to open source projects

Benefits

• Salary: Code for America’s salary bands are transparent as a part of our commitment to transparency and fairness. As part of our hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. Offer targets vary based on market / geographic location. The offer targets for this role range from $128,945 to $157,850 annually
• Laptop provided
• $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy
• Cell phone and/or internet reimbursement of $50 per month
• $1000 annual (per calendar year) stipend towards professional development; prorated at time of hire
• Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000
• Employees under 3 years are eligible for a 100% employer match of up to 3% of employee contribution
• Employees with 3+ years are eligible for an additional 50% employer contribution over 3%, to a maximum of 5%
• Full benefits package with options up to 100% coverage toward select medical, dental, and vision plans
• Employer contributes up to 80% of the cost towards dependent and family coverage
• Code for America employees may work remotely across the US
• Code for America employees main residence must be within the US
• Full-time employees work 40 hours per week, Monday - Friday
• Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours
• Open personal time off, a minimum of 16 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
• Paid sick time; up to 96 hours annually
• Competitive paid parental and family leave
• 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away