Remote Solutions Lead Engineer

Summary

Join our Solutions Engineering team as a Lead Solutions Engineer, launching and maintaining high-quality experiences for strategic customer accounts.

Requirements

• 5+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers
• Strong technical capabilities, including proficiency in SQL
• Proven track record of identifying opportunities for better operational processes and business opportunities, with the ability to execute and deliver impactful solutions
• Established pattern of success when working remotely
• B.S. or equivalent degree or experience

Responsibilities

• Partner with Client Launch Managers to launch Included Health Services for large and strategic customer accounts
• Partner with the engineering teams on new customization requests and optimization opportunities
• Own the solution as the liaison between the customer and engineering
• Act as the liaison between the customer and engineering to support existing accounts
• Quickly root-case issues and provide thoughtful solutions
• Represent Included Health as the technical contact on calls with our customers and their partners
• Encourage and mentor the technical growth of your teammates

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (
• Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations