Included Health is hiring a
Solutions Lead Engineer, Remote - Worldwide

Summary

As a Lead Solutions Engineer at Included Health, you will be responsible for launching and maintaining high-quality experiences for strategic customer accounts. You will work cross functionally with key account and engineering leaders to execute project plans and deliver impactful results. The ideal candidate has previous technical experience configuring and customizing complex software solutions for customers.

Requirements

• 5+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers
• Strong technical capabilities, including proficiency in SQL
• Proven track record of identifying opportunities for better operational processes and business opportunities, with the ability to execute and deliver impactful solutions
• Established pattern of success when working remotely
• B.S. or equivalent degree or experience

Responsibilities

• Partner with Client Launch Managers to launch Included Health Services for large and strategic customer accounts
• Partner with the engineering teams on new customization requests and optimization opportunities
• Own the solution as the liaison between the customer and engineering
• Act as the liaison between the customer and engineering to support existing accounts
• Quickly root-case issues and provide thoughtful solutions
• Represent Included Health as the technical contact on calls with our customers and their partners
• Encourage and mentor the technical growth of your teammates

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100%
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year To Volunteer with Charitable Organizations