Spanish and English Bilingual HR Support Representative

Summary

Join Sutherland as a Bilingual HR Support Representative and contribute to a dynamic team supporting renowned global brands. You will handle employee inquiries, resolve issues through ticketing systems, and maintain high service levels while adhering to company processes. This role requires excellent proficiency in Spanish and English, strong attention to detail, and exceptional problem-solving skills. Sutherland offers a competitive salary, long-term job security, comprehensive benefits, and opportunities for professional growth. Enjoy a flexible work environment with remote options and a supportive team culture. The company provides world-class training and various employee perks.

Requirements

• Excellent proficiency in Spanish (B2 or higher)
• Good command of English (B2 or higher)
• Strong attention to detail and interpersonal skills
• Excellent decision-making and problem-solving abilities
• Ability to manage confidential data with strict adherence to privacy standards
• Agility to adapt in a fast-paced, dynamic environment

Responsibilities

• Receive and log HR inquiries promptly via chat and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries on policies, benefits, and more
• Maintain high-quality service levels and adhere to processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual metrics

Benefits

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• Flexibility to work remotely
• World-class on-the-job training
• Fully digital employee services with eSignature
• Employee assistance program for psychological support
• Exclusive employee discounts portal
• Lucrative employee referral program
• Rewards and recognition for your achievements
• Relocation package for those moving cities or countries
• Partial Multisport card coverage
• In-house learning portals with certification options
• Engaging office events and wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team-building activities
• Exposure to global business insights and practices